He is our member in Oranje exclusive safaris mainly based in the office at Diani Beach. He has wealth of experience in dealing with computer soft and hardware maintenance, networking basic accounting. Roles Makes sure that files are kept up to date Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff Updating the face book page of the company for marketing Processes reservations from the sales office Processes reservations by mail, telephone or central reservation systems referral visiting resorts to ascertain accommodation quality and suitability Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work Creates and maintains reservation records by date of arrival and alphabetical listing Preparing the receipt after the guest payment Preparing safari program, safari checklist, vouchers and local flight tickets of the guest after he/she confirm the safari. agreeing service levels, contracts and costs confirming customer names with airlines/hotels collecting, evaluating and responding (as appropriate) to customer feedback using market research information to guide decisions producing brochures and internet-based information providing pricing information Marketing holidays to clients via travel agents, websites, and brochures face book and twitter. Handling bookings, invoicing and issuing of tickets